Workshops / Breakout Sessions
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CONFLICT COMMUNICATION:  How to Deal with Disagreement, Conflicts, & Hot People without Using a Blowtorch

Powerful, practical persuasion:  This skill-packed session has been acclaimed internationally for teaching specific techniques you will use immediately, every day, to resolve conflicts constructively with less stress while building greater trust, credibility, and cooperation.
It includes:

• precisely what to say and not to say when resolving disagreements
• replacing the myth that blocks effective persuasion
• tailoring responses to the needs and concerns of others
• handling yellers and other angry people with both respect and confidence
• specific “maps” of steps and statements to motivate increased agreement and collaboration
• and more