Workshops / Breakout Sessions
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SUPERVISING SERVICE SUCCESS: Managing the Customer Service Team So That No One Can Manage to Live Without Us

These are immediately useable ways we can lead our service teams to boost the quality of the customer experience. Including:

• the specific things to say and do to create an atmosphere that credibly and positively promotes ongoing growth, improvement, greater communication, and constructive change
• informing and persuading others in our company or organization to recognize the contribution our service centers make and fully integrate service as a central part of the business
• the key secrets to building greater collaboration with other departments and work groups
• defining and measuring “quality” to make real boosts in performance instead of just collecting more data