Presentations for Those Who Supervise & Lead
Staff, Volunteers, Employees
[Back to Full List of Topics for Youth and Family Organizations]

THE CUSTOMER IS ALWAYS BRIGHT:  How to Deliver Outstanding Services and Satisfaction

This results-oriented presentation is loaded with fresh approaches and practical skills to provide greater service and cut through problems and common challenges with greater confidence.  Techniques include:

• the fastest, no-nonsense, no “theory” way to nail down what makes service succeed
• how to creatively motivate workers to be excited about and value high standards instead of having “client/customer service” imposed upon them as the “theme of the month”
• lead to serve:  the details on how maximizing supportive supervision provides superb service impact to client/customers
• defining what we want others to believe about our service and figuring out what we need to do and say to make this happen
• practical and creative ways to figure out what client/customers want and how to exceed these expectations
• the best persuasive communication skills to handle conflict, disagreement, and people who are upset
• the critical but rarely used secrets to skillfully make problems and complaints become positive opportunities
• developing service teamwork